We traveled to Italy and Manchester via Turkish airlines with the help of Ketki our travel agent. She was extremely friendly, went out of the way, made at ease, very knowledgeable. She was almost perfect in returning calls, kept us in the loop. Even when there was a change in the hotel while we were travelling she made sure the change of hotel notice reached us accurately. She conveyed it thru. all modes and we were not stranded at all. It was pleasant working with her, it was not an agent client relation, it was more than that. She knows the secret to success! Keep it up Ketki. Now, we know where to go for our future travel needs for us, our family and our friends.